Tag: Trust

  • Just because you can, it doesn’t mean that you should

    I was first given the keys to an organisation’s IT infrastructure in early 1997 at the tender age of 24. In previous roles I’d been the person tinkering away with a PC, trying to find ways of using computers to help my “proper job” – but this was my first experience of IT being the…

  • Have you tried asking them?

    “I don’t know what the sales team leads are going to make of this marketing plan.” “I can’t figure out how this is going to go down with our German customers.” “We never get useful product feedback from our support team.” “He’s really disengaged. He just doesn’t contribute to our daily stand-up. I don’t know…

  • Fear leads to anger. Anger leads to hate. Hate leads to suffering.

    The best quote from the worst film in the Star Wars series. At the risk of going the full David Brent, I’d like to offer the following: Trust leads to conflict. Conflict leads to commitment. Commitment leads to accountability. Accountability leads to results. Results are the measures of success of high-performing teams. It may not have the…

  • It’s not about you – helping your team to focus on results

    Many potentially high-performing teams still lose their way. Trust is high, fierce debate is present, commitment and accountability is well-developed – but when three, six, twelve months have passed, there’s always a reason why they haven’t delivered. The reasons may be understandable; the decisions justified – but given their time again, the team would have…

  • Three Steps to Build Accountability

    We’ve talked about trust, conflict and commitment. They’re vital ingredients of high-performing teams except… we haven’t actually done any work yet. Following a decision, once work is underway, teams can often be tripped up by a lack of accountability – an unwillingness to hold each other to account for delivery. Accountability can only be built on…

  • Does your team have commitment issues?

    The meetings have been endless – yet you’re going round in circles, and things you’d thought had been agreed keep being re-opened. Or maybe you thought you’d got your team to agree and sign their names in blood – but a few weeks later, there’s little sign of progress. You might be suffering from commitment…

  • What do we mean by Trust? An example.

    What do we mean by Trust? An example.

    British politics is in turmoil. After the EU referendum, the Conservatives had a short and vicious internal fight, then appointed a new leader who has ruthlessly replaced most of the previous Cabinet. Theresa May now appears to be pursuing a very different agenda from the mandates delivered by both the 2015 General Election and the…

  • What do we mean by Trust?

    A few years ago, I took someone’s line-management over at short notice. We’d known each other for several years but not worked much together – I knew him as an experienced and well-respected leader of his function. But in our first 1:1, he seemed reserved, hesitant, and not a little worried – which didn’t match up with…